View Full Version : Topps Unveils Improved Customer Service Option

09-30-2010, 01:46 AM
Topps announces a new option to help simplify and expedite the replacement of missing cards from boxes.

Beginning immediately, any customer failling to receive a card within the stated odds printed on its respective packaging can now contact Topps Customer Service electronically for replacements, eliminating the need to mail items in.

Customers can email Support@Topps.com and include their name and address, along with digital pictures in PDF format. The image must include the UPC symbol from the box with either an X or hole punched through the center, the wrapper from the pack with the missing card and a copy of the store receipt proving the purchase. Once Topps receives the email and confirms, it will expedite the process and ship the missing item(s).

09-30-2010, 03:01 AM
There are still fallacies with this process; mainly requiring a receipt. Who gets a receipt from a card show?

09-30-2010, 08:34 AM
They need to go back to just stating odds, and not guaranteeing hits and this problem goes away.