Had a rather substantial issue with the two jumbo boxes of Topps 2014 U/H that I opened. There was a print issue that affected over 125 of the base cards (all inserts were fine).
Called Topps to talk to them and of course, I had already shredded the receipt and thrown out the packs/boxes, so I didn't have their required proof. I sent a handful of the unusable cards in to a service representative and he told me they would take a look and see what they could do.
This morning - the doorbell rang and a box from Topps showed up - I am assuming it was a retail box - 24 packs/12 cards to a pack. There was no arguing, no fighting, just Topps stepping up and doing the right thing.
Always see them getting bashed on different threads for one thing or another - so I wanted to let everyone know, there are some good experiences out there!
Called Topps to talk to them and of course, I had already shredded the receipt and thrown out the packs/boxes, so I didn't have their required proof. I sent a handful of the unusable cards in to a service representative and he told me they would take a look and see what they could do.
This morning - the doorbell rang and a box from Topps showed up - I am assuming it was a retail box - 24 packs/12 cards to a pack. There was no arguing, no fighting, just Topps stepping up and doing the right thing.
Always see them getting bashed on different threads for one thing or another - so I wanted to let everyone know, there are some good experiences out there!